In addition to receiving a comment card at the time you pick up your vehicle Lovetts also uses an independent company to monitor our Customer Satisfaction Index. You will receive a follow up call from Cyncast approximately one week after you pick up your vehicle.
The repair process is detail intensive. In addition to the many steps in the repair process, there are often numerous vendors and sublets to coordinate with and communication needs to be maintained between Lovett’s ,our vendors, sublets, the car rental company, the insurance company and you, our customer. We want all aspects of your repair experience to be positive.
We hope you will take the time to answer the brief survey when Cyncast calls and help us pinpoint and correct any problems that might exist so that we may continue to give future customers excellent service.
These are the eight survey questions you will be asked by Cyncast when they call:
• Were you satisfied with the quality of the repair?
• Was the work performed correctly the first time?
• Was the vehicle ready when promised?
• Were you satisfied with the shop’s communication?
• Was the vehicle clean inside and outside when you picked it up?
• Would you recommend the repair facility to your friends and family?
• Were you completely satisfied with the rental car service you received?
• Were you completely satisfied with the way the insurance company handled your claim?