We realize that auto body repair is not a discretionary purchase and most people who patronize a body shop aren’t there because they want to be. In spite of the difficult circumstances we would like to make your experience as positive as possible. Our goal is complete customer satisfaction. Lovett’s has continued to grow over the last 50 years because satisfied customers have referred family and friends and they have returned as repeat customers when they need subsequent auto body repairs.
Each customer is given a comment card when they pick up their vehicle. We ask how you would rate our workmanship and service and we ask if you were treated courteously and would you recommend Lovetts. We also ask for additional comments. We value your opinion and want to improve our service based on your suggestions. Here are some additional written comments from recent customers.
“As always, excellent work!”
“Every person is 1st class! Congratulations!”
“Excellent Customer Service!”